Introduction

MISTVO (“we”, “us”, or “our”) operates the website mistvo.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect the following types of information:

• Order information: Name, email address, shipping address, billing address, payment information, and phone number when you place an order
• Account information: Email and password if you create an account
• Device information: IP address, browser type, pages visited, and time spent on pages via cookies and analytics tools
• Communications: Any messages you send us via email or contact forms

How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to customer service enquiries
• Send marketing emails if you have opted in (you can unsubscribe at any time)
• Improve our website and product offerings
• Comply with legal obligations

Sharing Your Information

We do not sell your personal information. We share your data only with trusted third parties who help us operate our business:

• Payment processors (PayPal, Stripe, Airwallex) — to process your payment securely
• Shipping carriers — to deliver your order
• Email marketing platforms (Mailchimp, Klaviyo) — if you have subscribed to our newsletter
• Analytics providers (Google Analytics) — to understand how our website is used

All third parties are required to handle your data in accordance with applicable privacy laws.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can choose to disable cookies in your browser settings. Note that some features of our website may not function properly if cookies are disabled.

Your Rights (GDPR — EU/UK Customers)

If you are located in the European Union or United Kingdom, you have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to correct inaccurate data
• The right to request deletion of your data
• The right to object to or restrict processing of your data
• The right to data portability

To exercise any of these rights, please contact us at support@mistvo.com.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 7 years for accounting purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. We encourage you to review this page periodically.