Where is my order?

Once your order is shipped, you’ll receive a tracking number by email. Delivery typically takes 7–14 business days. If it’s been more than 20 business days, please contact us.

Can I change or cancel my order?

Orders can be modified or cancelled within 12 hours of placement. After that, the order may already be processed for shipping. Please email us as soon as possible at support@mistvo.com.

What is your return policy?

We offer a 30-day hassle-free return policy. If you’re not happy with your purchase, simply contact us and we’ll arrange a full refund. See our full Return Policy for details.

Do you ship worldwide?

Yes! We ship to over 50 countries. Free shipping on all orders over $30. See our Shipping Policy for delivery times by region.

Are your products safe for use around children and pets?

Our diffusers use water-based ultrasonic technology and are generally safe for home use. However, Although our essential oils are harmless to humans and pets, please try to avoid close contact between young children and pregnant women. and keep diffusers out of reach of children.

What essential oils work best with MISTVO diffusers?

Our diffusers are compatible with any pure essential oil. We recommend starting with lavender (relaxation), eucalyptus (clarity), or sweet orange (energy). Always use pure essential oils — avoid synthetic fragrance oils as they may damage the ultrasonic membrane.